Coronavirus (COVID-19) update
During these uncertain times, we want to reassure you that the safety or our customers, employees and partners are our highest priority – and we closely follow the latest guidelines from the World Health Organization (WHO) and local authorities.
Our online store is operating as normal and our warehouse has taken all the necessary steps to meet the health and hygiene standards advised by the Danish government in the current situation.
The delivery time is currently not affected by this and our shipping partner DHL are fully operational in most countries with only a few exceptions in local regions and cities. In some cases, however, there may be limitations in the delivery services available based on guidelines from local authorities.
Our customer service is available to answer any questions or concerns you might have.
All orders are shipped from our warehouse outside Copenhagen, Denmark and we ship worldwide using DHL or GLS (only in Denmark).
Due to import restrictions, we are currently not able to ship to Russia.
All packages have track and trace. Tracking information with be sent to you in a separate e-mail from DHL or GLS when your order is being processed.
If the service is available at the shipping destination the package will have On Demand Delivery (ODD) service included which allows you to:
– Change delivery to a DHL Service Point.
– Authorize DHL to deliver without a signature.
– Change the shipping address.
– Change the delivery date.
– Have it delivered to a neighbour.
– Hold the delivery for up to 30 days if you are not home.
If ODD is available on your order you will receive relevant information on either e-mail or SMS.
Important: Please be aware that if you release the signature on your delivery it happens at your own risk and we will not cover if the package is lost or stolen.
We dispatch all orders within 1-2 business days.
– GLS: 1-2 business days
– DHL Express: 1 business day
– DHL Economy: 2-4 business days
– DHL Express: 1-2 business days
Rest of the world
– DHL Express: 2-3 business days
Some countries, remote cities or islands may have longer delivery times. Please get in touch if you need a more exact delivery time for your country/city.
Note! We can’t take responsibility for any delays out of our control, like customs delays etc. If your order is delayed you can find more info in our FAQ.
Economy or Express
Depending on the shipping destination and what you order you can choose between Economy or Express shipping. Available shipping options are shown upon checkout. Note that we might ship your order in two or more separate packages and either with the same or different tracking numbers. You will receive all relevant tracking info by e-mail.
If you are not home upon delivery
If DHL is not able to make the delivery they will contact you either by phone or e-mail to schedule a re-delivery.
Shipping costs / Customs
All shipping costs will be shown upon checkout, however, please be advised that local taxes and import duties may apply and is not included in the shipping costs. The payable import taxes and duties are the responsibility of the customer. Please check with your local customs office to get an idea of any duties or taxes that may apply.
If you buy a print and matching frame we will frame the prints for you unless you tell us otherwise. Then the prints are ready to hang on the wall when you receive them. Otherwise the prints will just be packed in a separate cardboard tube and included in the same package with the frames. All frames are shipped in a extra strong protective cardboard boxes suitable for international shipping. Note! We don’t frame prints in the Moebe frames, these are sent in a separate box and tube.
Methods of payment
We accept payment with VISA, VISA Electron, Mastercard, Maestro, American Express and PayPal. It is also possible to make the payment via a bank/wire transfer, please get in touch for further details.
Returns and exchanges
We offer a 30 days refund (excluding shipping costs) if you change your mind. Read more about returns here ›
We do our best to ship your order in a safe and secure way, but if your order for any reason or in anyway arrive damaged, please let us know straight away so we can help you solve the problem.
We always offer to send out replacements for damaged items, and in some cases additional compensation, but do not offer a full refund. If you do not want a new item shipped we kindly ask for you to initiate a return instead or make other arrangement with us.
Important: Please make sure to take photos of both the package and the damaged product and send it together with other relevant information about the claim to email@example.com.
Remember to also state you order number in the e-mail.
TERMS AND CONDITIONS
For more details and information about shopping at THE POSTER CLUB please refer to our terms and conditions ›