Yes, with FedEx and GLS. GLS is used inside Denmark only. All orders leave our warehouse outside Copenhagen, except most orders to the United States, which ship locally from our warehouse in San Diego, California.

Wall objects, aluminium frames and other pieces not stocked in the US travel from Denmark with FedEx.

Because of import restrictions we cannot ship to Russia, Belarus or Ukraine.

Standard, business days
Denmark (GLS): 2–5
EU (FedEx Economy): 4–6
EU (local postal service): 6–8
Rest of Europe: 4–8
United Kingdom: 4–6
United States: 2–5
Canada: 2–5
Rest of the world: 6–8

Express (FedEx), business days
EU: 1–2
Rest of Europe: 2–3
United Kingdom: 2–3
Canada: 3–5
Rest of the world: 3–5

Some countries, remote cities and islands take longer. We cannot take responsibility for delays outside our control, such as customs.

Yes, and most orders ship locally from our warehouse in San Diego, California. Standard delivery with FedEx, UPS or ShipX takes 2 to 5 business days.

Wall objects, aluminium frames and other items not stocked in the US ship from Denmark with FedEx.

Taxes and duties are already included in the order total. There are no additional fees, customs charges or hidden costs on delivery.

Both, depending on your destination and what you order. The options available to you appear at checkout once you enter your address.

A large order may travel in several parcels. They share one tracking number but can arrive on different days.

The cost depends on the volume and contents of your order, the shipping method and where you are. You see the full amount at checkout before you pay.

We do not offer free shipping.

Local taxes and import duties may apply outside the EU and are not included in the shipping cost.

Inside the EU, no. We ship from Copenhagen, so orders to EU addresses are not subject to customs duties.

United States. Taxes and duties are already included in the order total. Nothing is added on delivery.

United Kingdom. UK VAT and all applicable import duties are included in the price you see at checkout. Nothing is added on delivery.

Other destinations outside the EU may be subject to local taxes and import duties.

Once your order is dispatched we send a shipment confirmation. The tracking link arrives separately, in an email from the courier.

Check your spam folder if it does not appear. If you still cannot find it, write to customercare@theposterclub.com and we will send it to you.

FedEx will contact you by phone or email to arrange a new delivery, or to tell you where to collect the parcel.

Where the service is available your parcel includes FedEx On Demand Delivery. It lets you redirect the parcel to a service point, change the address or the date, have it left with a neighbour, authorise delivery without a signature, or hold it for up to 30 days. The details arrive by email or SMS.

Releasing the signature requirement is at your own risk. We cannot cover a parcel that goes missing afterwards.

Check the track and trace information from the courier first. A parcel is often held because customs payment or import paperwork is outstanding.

If that does not explain it, write to customercare@theposterclub.com with your order number.

Please do not. A refused parcel is not returned to us automatically, and it may be destroyed. That is the customer’s responsibility, and we cannot refund an order that has been destroyed.

If you no longer want your order, write to customercare@theposterclub.com as early as you can and we will find a solution together.

It can take a few minutes, and it sometimes lands in the spam folder, so look there first.

If nothing has arrived within 24 hours, write to customercare@theposterclub.com and we will look it up.

Your MultiBanco payment is most likely still pending. Finalise the order and approve the payment in MultiBanco as soon as you can, and the confirmation follows.

VISA, VISA Electron, Mastercard, Maestro, American Express, Klarna, MultiBanco, PayPal, Apple Pay and Google Pay.

Yes. Enter your 16-digit gift card code at the top of the checkout page.

Choose the amount you want and complete the purchase. Shortly afterwards you receive a printable A4 gift card by email, which you download through the link in that message.

Gift cards are valid for three years. They are non-refundable and cannot be exchanged for cash.

The payment was most likely declined by your bank, and there can be many reasons for that. Contacting your bank usually resolves it. Trying again later sometimes works too, and you can also pay through PayPal or with a different card.

If the error is not about payment, take a screenshot and send it to customercare@theposterclub.com.

An order cannot be changed once it has been placed. Write to customercare@theposterclub.com straight away, as we may be able to cancel it before it leaves the warehouse. You can then place a new order.

Yes, as long as the order has not been dispatched. Write to customercare@theposterclub.com and we will update both the billing and the delivery address for you.

After dispatch we cannot change it, but FedEx On Demand Delivery often can, where that service is available on your parcel.

Write to customercare@theposterclub.com as soon as you notice, whether it is the address, the email or the phone number. We will do our best to correct it before your order ships.

If the order has already been dispatched, incorrect details can affect the delivery, and any additional costs that follow are the customer’s responsibility.

Everything shown on the website is in stock unless stated otherwise. If something you bought turns out to be unavailable, we email you. You can then wait until it returns or cancel that part of the order.

If your order was placed within 14 days of a sale starting, we are happy to offer you a personal 25% code for your next purchase from our print collection.

Write to customercare@theposterclub.com with your order number and we will send it.

We are not able to refund the price difference on an order that has already been placed.

You have 30 days from the day you receive your order to return it if you change your mind. Submit your return through our return portal.

Items must come back in their original condition and in the original undamaged packaging, or in a similar protective tube or box. Returns happen at your own risk and expense.

If you return from outside the EU, complete the correct customs paperwork so the parcel is not held.

Frames need a little more care, because glass shatters in transit.

Use the original packaging if you still have it, and pack the frame as it arrived. If not, use something similarly protective. Write the order number on the shipping label or on a note inside, and mark the outside of the parcel clearly as a return of unwanted goods.

We recommend a shipping service with track and trace. From outside the EU, remember the customs paperwork.

No. The return shipping cost is at the customer’s own expense.

Not directly. Return the original following our return process and place a new order for the piece you want. That is the fastest way to receive it.

From the day we receive your return
We aim to process it within 7 days
At the very latest 14 days
Your bank may add up to 10 business days

The refund always goes back to the payment method used for the order, and we email you once it is processed.

If you have seen nothing 14 days after we received your return, write to customercare@theposterclub.com with your order number and the return tracking number.

We are sorry. Submit your claim through the claims portal as soon as you can.

As a Danish company we follow EU consumer law, which means we always provide a replacement for a damaged or faulty item. We are not able to offer a full refund instead. If you would rather not receive a replacement, start a return, or write to customercare@theposterclub.com and we will find another arrangement.

Photographs help us resolve a claim quickly: the front and back of the shipping box, the inside with the protective air cushions visible, the shipping label, and the damage itself.

We are sorry about that. Submit your claim through the claims portal and we will arrange for the correct piece to be dispatched as soon as possible.

An order with several items may have shipped in more than one parcel, and one may still be on its way. Check your tracking link first.

If every parcel has been delivered and something is still missing, submit a claim through the claims portal.

Prints from our own collections, the Main Collection, the Atelier Collection and the Feature Collection, are giclée printed on 265 g cotton art paper with a matt, uncoated finish and a lightly textured surface.

Giclée is a printing technique that attains intense, saturated colours and a greater variety of depth and nuance. Combined with the premium paper it guarantees archival conservation of colour for the highest possible age resistance. These prints are produced in Denmark.

Prints that are not from our own collections may have a different quality and texture. That is stated in the description of the print.

Close, but not exact. Monitors, tablets and phones are calibrated differently, so the colours of our prints and frames may vary slightly from what you see.

If a particular colour matters to you, write to customercare@theposterclub.com before you order.

Yes. Where a print has a white outer border, that border is part of the design and is included in the measurements in centimetres. We cannot supply the print without it.

Sometimes. Not every motif can be resized, because it depends on what the original print file allows, but we are glad to explore it with you.

Write to customercare@theposterclub.com with the print you have in mind and the size you need.

Our Art Wall Designer lets you experiment with combinations, colours, sizes and layouts until an arrangement feels right.

For styling inspiration, look through our curated art walls and our current bestsellers, or browse @theposterclub on Instagram. The tagged photographs from customers’ homes are often the most useful of all.

Still undecided? Write to customercare@theposterclub.com. We are happy to suggest something.

Buy a print and a matching frame and we mount it for you, free, unless you tell us otherwise. It arrives ready to hang. Add a matching passepartout and that is mounted too.

If you would rather frame it yourself, the print travels in a separate cardboard tube or flat cello bag inside the same parcel. All frames ship in extra strong, protective boxes built for international transit.

When a print is mounted to a passepartout we secure it with framing tape, which makes it difficult to replace the print later. We do not offer matching frames for the 100×100 cm and 100×140 cm prints, and we do not frame prints in Moebe frames.

Frames come in most standard sizes, made from responsibly sourced FSC-certified wood and assembled in Denmark.

Frame profile
Width: approx. 1.4 cm
Depth: approx. 1.5 cm
A1, 60×80, 70×70 and 70×100: approx. 2.0 cm

Glass. In the EU and the rest of the world frames come with real glass, except A1, 60×80 cm, 70×70 cm and 70×100 cm, which come with acrylic glass that closely resembles it. In the United States every frame comes with acrylic glass, so it travels and installs safely.

We do not offer matching frames for the 100×100 cm and 100×140 cm prints. For those we recommend a local framer.

No. Frames are available in our standard sizes only. Each frame page lists the sizes and prices available.

Open the metal clasps on the back of the frame and lift off the back panel. Place the print, then close the clasps again. That is all it takes.

Handle the print with clean hands and without jewellery, so the surface keeps no marks or scratches.

Every frame has two brackets on the back, so it hangs vertically or horizontally as you prefer. Use screws and plugs suited to your particular wall.

Avoid hanging the frame by the wooden part itself. It will bend over time.

Frames in A1, 60×80 cm, 70×70 cm and 70×100 cm come with acrylic glass, and we add a thin protective film so it arrives without marks or scratches.

Peel it off by loosening one corner. We mark the corner to make it easy to find. An empty frame has film on both sides.

Yes. We have extensive experience delivering artworks for projects of every size, including offices, hotels and other commercial spaces.

Approved business customers receive trade discounts excluding VAT and the option to pay by invoice. A dedicated B2B ordering portal is in development, so company and trade orders are handled by email at project@theposterclub.com for now.

EU-based companies must provide a valid VAT number. UK customers must supply a valid EORI number.

We would like to hear from you. Our wholesale team is curious to learn how you work.

Write to our Retail Sales team at sales@theposterclub.com.

We have put together a large collection of high-quality art prints for exactly that, and we offer a generous discount to TPC Design Partners.

Write to our Project Sales team at project@theposterclub.com and they will help with your next project.

We represent aspiring and established artists from around the world, and we are continuously looking for new creatives. Every artwork is reviewed and curated at our office in Copenhagen, and when we take on an artist we care about keeping the relationship personal, with feedback and support along the way.

Send an email to submissions@theposterclub.com with your personal information, a short introduction and a selection of your work.

We receive many submissions each day and take pride in giving each one the time it deserves, so please allow us a while to come back to you.

For promotional activities and product collaborations, write to collaborations@theposterclub.com.

If you would like to use The Poster Club in a photoshoot or styling concept, or you run a blog or website and want to join our Affiliate Partner Program, write to info@theposterclub.com.

To info@theposterclub.com, for every kind of press enquiry, including pack shots, close-ups and lifestyle imagery in high and low resolution.

All images are produced and styled by our in-house creative team and are for professional use with appropriate credits. You are welcome to share the photographs from our website, as long as you credit us or the original source.